The Live Free Guarantee
NEVER PAY FOR SOMETHING YOU DON'T LOVE.
The Live Free Guarantee® is the reason our customers are so loyal. Like ride or die loyal.
Most brands require you return your purchase unused, untouched, in original packaging within within 5 seconds after opening the box.
Maybe they offer a 1-year warranty on manufacturing defects under "normal use" (whatever that means).
But that's not me. That's not this company.
...SO HOW ARE YOU DIFFERENT?
How are you supposed to know if you like our riding gear ...without riding with it?
If you buy some boots, try them on, ride with them, you can call me and say "Sorry Steve, these just ain't for me." I'll say, "No problem! Send 'em on back and I'll refund them."
Maybe you've been wearing the boots for awhile, and a seam splits. You send me a photo. I'll probably say, "Whelp, that's no good. I can exchange them or refund you."
Now, if you KNOW you don't like your purchase or need to exchange it, yeah, I'd prefer you send it back nice and neat, so someone else can enjoy them.
SO, IS IT A LIFETIME WARRANTY?
Sort of. If you buy some gloves, like them, use them everyday, you obviously like them. If you call me in a year and say you'd like your money back, I'll refund the gloves. That's the guarantee.
But, you do the same thing the following year? I'll refund them... again. I'll also politely suggest one of the other many, many motorcycle brands... And then I might put you on "The Naughty List".
Now, out of the literal hundreds of thousands of people who have bought our gear, there's maybe ten people on that list.
That mean's 99.99% of you aren't assholes.
My job is to make quality, protective, and comfortable riding gear and stand behind my product for better or worse.
All I ask in return (besides money) is remember we're a small business. I hope we never get too big to implement a strict return policy, but until that happens, The Live Free Guarantee shall remain.
Owner | Indie Ridge