The gloves are comfortable, look good, and fit great. I use them when riding my bike and they keep my hands warm in cool weather but aren’t to hot in the summer months. Definitely protect my hands from anything getting kicked up off the road. Looked for quite some time for decent poe of gloves and I found these great ones! Haven’t needed customer service but the owner emailed me after my purchase off Amazon and it gives a nice feeling that he and the company will stand behind their products! Looking forward to what else they will be coming out with!